Cards Visa Secure

Online card transactions over Internet need enhanced security. "Verified by Visa" facilitates additional security by way of a cardholder-chosen password, which is known only to the cardholder.

Verified by Visa is a new way to add safety when you buy online. Adding a password to your existing Visa Credit & Debit Card ("Visa card") issued by Bank, "Verified by Visa" ensures that only you can use your Visa Card online. It's easy to activate the "Verified by Visa" service on Visa card, and it is free.

"Verified by Visa" provides you with the ability to attach a password to your existing Visa card to protect your online transactions, just like your PIN at an ATM. Here's how it works:


  • 1. Select the goods or services you want from a "Verified by Visa" online store and proceed to the payment page.
  • 2. Enter the payment details requested including your Visa card number.
  • 3. The online store connects with 3D Secure Service site to check whether your card is secured with "Verified by Visa".
  • 4. A "Verified by Visa" pop-up window will appear on your computer screen showing the merchant name, amount, date, your Visa card number and the welcome message.
  • 5. You then check that the details mentioned on the page are correct, and enter your password. Bank will then confirm your identity to the merchant.
  • 6. Your payment will be authorized, the transaction will be completed as usual and your order will be placed.

Since your Visa card is protected by your personal password, only you can use your Visa card to make purchases online.

You need to register for the service through the website or you can do so while shopping.

Yes, you can register with "Verified by Visa" using your existing Visa card. You don't need to apply for a new card.

If your new card is a renewal card (same number as the old one) you don't have to do anything to stay registered. If, however, your card number changes, you will need to re-register in the program with your new card number & details.

Yes, you can register with any of your Visa cards.

Currently, "Verified by Visa" is only offered to protect Visa cards. For other cards, please check with the relevant service provider.

All you need is an Internet connection and browsers. To find out if your browser is compatible, go to the "Help" menu in the upper right of your browser and select the "About" option. It should tell you what version is installed on your computer.

"Verified by Visa" is available as soon as your registration is confirmed successful by the bank.

The terms and conditions are provided for you to read and accept before you begin to register your Visa card.

If you need help registering your card, you can contact the Customer Service centre

Look for the "Verified by Visa" mark on participating online stores or check the list of current participants on your local Visa website and on www.visa-asia.com/verified

Participating online stores will automatically recognize your Visa card number if it is registered.

You can simply enter your payment details as normal and complete your transaction. It may mean that the merchant is not yet enrolled in the "Verified by Visa" service. It is recommended that you transact online with trusted retailers only.

If you forget your password, you may reset your password (create a new password) after entering your Credit & Debit card number, and answering the security question that was set by you during registration on the website.

Contact customer service by phone or by email or you may visit the website to change your password immediately.

No. However a number of online stores have the service available to them. In the meantime, if an online store you trust is not yet participating, follow safe shopping tips to complete your purchases online.

You will be prompted for online registration for "Verified by Visa" during shopping. If you hold a Credit & Debit card, you would need to authenticate yourself with your Card Expiry date, ATM PIN, and then create your personal 3D secure password. Thereafter, you can continue shopping on the merchant website. If you decide not to register immediately and cancel the registration then your transaction will not get authorized and you would not be able to complete the transaction on such websites. If you hold a Credit & Debit card, you would need to authenticate yourself with your card expiry date, CVV, date of birth and then create your personal password. Thereafter, you can continue shopping on the merchant website.

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